:root{--navy: #0F172A;--slate: #475569;--gray: #6B7280;--line: #D1D5DB;--soft: #F1F5F9;--bg: #F8FAFC;--white: #FFFFFF;--green: #065F46;--green-bg: #ECFDF5;--blue: #1D4ED8;--blue-bg: #EFF6FF;--purple: #6D28D9;--purple-bg: #F5F3FF;--amber: #B45309;--amber-bg: #FFFBEB;--red: #991B1B;--red-bg: #FEF2F2;--teal: #41A59D;--teal-bg: #ECF5F4;--amber-soft: #FBBF24;--amber-border: #fcd34d;--t-xs: 10px;--t-sm: 11px;--t-md: 12px;--t-lg: 13px;--t-xl: 14px;--pad-compact: 7px 10px;--pad-comfortable: 12px 14px}*{box-sizing:border-box}body{margin:0;background:var(--bg);font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;color:var(--navy);line-height:1.4;min-height:100vh}.wrap{max-width:940px;margin:0 auto;padding:20px}.app-footer{margin-top:36px;padding:14px 20px;border-top:1px solid var(--line);font-size:var(--t-sm);color:var(--slate);display:flex;flex-direction:column;gap:2px;align-items:center;text-align:center}.app-footer a{color:var(--teal);text-decoration:none}.app-footer a:hover{text-decoration:underline}.app-footer-sub{color:var(--gray);font-size:var(--t-sm)}.app-footer-logo{height:22px;width:auto;margin-bottom:4px;display:block}.admin-header-row{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-bottom:14px}.admin-knyr-logo{height:32px;width:auto;display:block}.about-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0f172a73;display:flex;align-items:center;justify-content:center;z-index:100;padding:20px}.about-card{background:var(--white);border-radius:8px;max-width:440px;width:100%;padding:28px 28px 22px;box-shadow:0 10px 40px #0000002e;border-top:3px solid var(--teal)}.about-logo{height:36px;width:auto;display:block;margin:0 0 14px}.about-title{margin:0 0 4px;font-size:22px;color:var(--navy);letter-spacing:-.2px}.about-tagline{margin:0 0 18px;font-size:var(--t-lg);color:var(--slate)}.about-meta{display:grid;grid-template-columns:max-content 1fr;gap:6px 14px;margin:0 0 16px;font-size:var(--t-md)}.about-meta dt{color:var(--slate);text-transform:uppercase;letter-spacing:.8px;font-size:var(--t-xs);font-weight:700;align-self:center}.about-meta dd{margin:0;color:var(--navy)}.about-meta a{color:var(--teal);text-decoration:none}.about-meta a:hover{text-decoration:underline}.about-blurb{margin:0 0 18px;font-size:var(--t-md);color:var(--slate);line-height:1.5}.about-actions{display:flex;justify-content:flex-end}.header{display:flex;align-items:center;justify-content:space-between;gap:12px;background:var(--navy);color:var(--white);padding:14px 20px;border-radius:6px;border:2px solid var(--teal);margin-bottom:12px}.header .traine-wordmark{margin:0;font-size:20px;font-weight:700;letter-spacing:.3px;line-height:1.1}.header .traine-wordmark-btn{background:none;border:none;padding:0;margin:0;color:inherit;font:inherit;letter-spacing:inherit;line-height:inherit;cursor:pointer}.header .traine-wordmark-btn:hover .traine-e{filter:brightness(1.15)}.header .traine-wordmark-btn:focus-visible{outline:2px solid var(--teal);outline-offset:3px;border-radius:2px}.header .traine-e{color:var(--teal)}.user-menu{position:relative}.user-menu-trigger{display:inline-flex;align-items:center;gap:8px;background:transparent;border:1px solid rgba(255,255,255,.18);color:#ffffffd9;font-family:inherit;font-size:var(--t-md);font-weight:500;padding:4px 10px 4px 12px;border-radius:8px;cursor:pointer;transition:background-color .1s,border-color .1s,color .1s}.user-menu-trigger:hover{background:#ffffff0f;border-color:#ffffff59;color:var(--white)}.user-menu-trigger:focus-visible{outline:2px solid var(--teal);outline-offset:2px}.header-user-name{font-weight:600;color:var(--white)}.header-user-role{font-size:var(--t-xs);text-transform:uppercase;letter-spacing:1px;font-weight:700;color:var(--teal);padding:1px 7px;border:1px solid rgba(92,210,198,.5);border-radius:999px}.user-menu-chevron{font-size:var(--t-xs);color:#ffffff80;line-height:1}.user-menu-dropdown{position:absolute;top:calc(100% + 6px);right:0;z-index:20;min-width:220px;background:var(--white);border:1px solid #e2e8f0;border-radius:6px;box-shadow:0 8px 24px #0f172a1f;padding:6px}.user-menu-meta{padding:6px 10px 8px;font-size:var(--t-sm);color:var(--gray);border-bottom:1px solid #f1f5f9;margin-bottom:4px;overflow-wrap:anywhere}.user-menu-item{display:block;width:100%;background:none;border:none;text-align:left;font-family:inherit;font-size:var(--t-md);font-weight:500;color:var(--navy);padding:7px 10px;border-radius:6px;cursor:pointer}.user-menu-item:hover{background:var(--soft)}.user-menu-item:focus-visible{outline:2px solid var(--teal);outline-offset:-1px}.user-menu-item-danger{color:var(--red)}.user-menu-item-danger:hover{background:var(--red-bg)}.user-menu-sep{height:1px;background:#f1f5f9;margin:4px 0}.users-table{width:100%;border-collapse:collapse;font-size:var(--t-md)}.users-table th{text-align:left;font-size:var(--t-xs);text-transform:uppercase;letter-spacing:1.2px;color:var(--slate);font-weight:700;border-bottom:1px solid #e2e8f0;padding:6px 8px 4px}.users-table td{border-bottom:1px solid #f1f5f9;padding:6px 8px;vertical-align:middle}.users-table tr.user-row-disabled{opacity:.6}.user-name{font-weight:600;color:var(--navy)}.user-title{font-size:var(--t-sm);color:var(--slate);margin-top:1px;font-style:italic}.user-email{font-size:var(--t-sm);color:var(--slate);margin-top:1px}.user-actions{display:inline-flex;gap:6px;justify-content:flex-end;flex-wrap:wrap;align-items:center}.case-card.case-card-expandable{flex-direction:column;align-items:stretch;padding:0}.case-card.case-card-expandable .case-card-body{padding:var(--pad-compact);width:100%}.case-card.case-card-expandable.expanded{background:var(--soft)}.case-card-expand-panel{padding:var(--pad-compact);background:var(--soft);border-top:1px solid #e2e8f0}.case-card-expand-panel .user-actions{display:flex;flex-wrap:wrap;gap:6px;align-items:center}.user-action-role-label{display:inline-flex;align-items:center;font-size:var(--t-sm);color:var(--slate);font-weight:600}.role-badge{display:inline-block;padding:1px 7px;border-radius:999px;font-size:var(--t-xs);font-weight:700;line-height:1.4;font-family:inherit;text-transform:none;letter-spacing:.5px;border:1px solid;background:var(--white)}.role-admin{color:var(--teal);border-color:var(--teal)}.role-reviewer{color:var(--slate);border-color:var(--line)}.btn-mini{background:var(--white);color:var(--navy);border:1px solid var(--line);padding:3px 10px;border-radius:6px;font-family:inherit;font-size:var(--t-sm);font-weight:600;cursor:pointer;transition:background-color .1s,border-color .1s,color .1s}.btn-mini:hover:not(:disabled){background:var(--soft);border-color:var(--navy)}.btn-mini:focus-visible{outline:2px solid var(--teal);outline-offset:2px}.btn-mini:disabled{color:var(--gray);cursor:not-allowed;opacity:.6}.btn-mini-danger{color:var(--red);border-color:#fca5a5}.btn-mini-danger:hover:not(:disabled){background:var(--red-bg);border-color:var(--red)}.add-user-form{margin:12px 0 18px;padding:14px 16px;background:var(--soft);border:1px solid #e2e8f0;border-radius:6px}.add-user-title{margin:0 0 10px;font-size:var(--t-sm);text-transform:uppercase;letter-spacing:1.2px;color:var(--slate);font-weight:700}.add-user-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:12px}.timeline{margin-top:18px;padding-top:14px;border-top:1px solid #e2e8f0}.timeline-title{margin:0 0 10px;font-size:var(--t-sm);text-transform:uppercase;letter-spacing:1.2px;color:var(--slate);font-weight:700}.timeline-list{list-style:none;margin:0 0 12px;padding:0}.timeline-item{padding:8px 0;border-bottom:1px solid #f1f5f9}.timeline-item:last-child{border-bottom:none}.timeline-item.is-comment{padding:10px 12px;margin:6px 0;background:var(--soft);border:1px solid #e2e8f0;border-radius:6px}.timeline-meta{display:flex;align-items:baseline;gap:8px;font-size:var(--t-sm);color:var(--slate);margin-bottom:2px;flex-wrap:wrap}.timeline-user{font-weight:700;color:var(--navy);font-size:var(--t-md)}.timeline-role{font-size:var(--t-xs);text-transform:uppercase;letter-spacing:.8px;color:var(--slate);background:var(--white);border:1px solid var(--line);border-radius:999px;padding:0 6px;font-weight:700}.timeline-time{margin-left:auto;color:var(--gray)}.timeline-body{font-size:var(--t-md);color:var(--navy)}.event-body em{font-style:italic;color:var(--slate)}.event-body strong{color:var(--navy);font-weight:700}.event-signoff{display:block;margin-top:4px;font-style:italic;color:var(--slate)}.event-comment-body{display:block;font-size:var(--t-lg);color:var(--navy);line-height:1.5;white-space:pre-wrap}.timeline-compose{margin-top:10px;padding-top:10px;border-top:1px solid #e2e8f0}.timeline-compose-input{width:100%;padding:8px 10px;border:1px solid var(--line);border-radius:4px;font-family:inherit;font-size:var(--t-lg);color:var(--navy);background:var(--white);resize:vertical}.timeline-compose-input:focus{outline:none;border-color:var(--navy)}.timeline-compose-actions{display:flex;justify-content:flex-end;margin-top:6px}.timeline-compose.rail-compose{margin-top:0;padding-top:0;border-top:none}.timeline-compose.rail-compose .timeline-compose-input{font-size:var(--t-md)}.timeline-compose.rail-compose .timeline-compose-actions{justify-content:stretch}.timeline-compose.rail-compose .timeline-compose-actions .btn-primary{width:100%}.auth-loading{padding:40px 20px;text-align:center;color:var(--slate);font-size:var(--t-lg)}.login-shell{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:20px}.login-card{width:100%;max-width:360px;padding:28px 28px 24px;border-radius:8px;border:1px solid #e2e8f0;border-top:3px solid var(--navy)}.login-title{margin:0 0 4px;font-size:28px;font-weight:700;color:var(--navy);letter-spacing:-.3px}.login-title .traine-e{color:var(--teal)}.login-sub{margin:0 0 20px;font-size:var(--t-lg);color:var(--slate)}.login-aux{margin:14px 0 0;text-align:center;font-size:var(--t-md)}.login-forgot-hint{margin:0 0 14px;font-size:var(--t-md);line-height:1.45}.card{background:var(--white);border:1px solid #e2e8f0;border-radius:6px;padding:16px 18px;margin-bottom:10px}.card h2{margin:0 0 14px;font-size:18px;font-weight:600;letter-spacing:-.1px;color:var(--navy);text-transform:none}.muted{color:var(--gray);font-size:var(--t-lg);margin:0}.form-group{margin-top:14px;padding:10px 12px;border:1px solid #ebeef2;border-left:3px solid var(--page-accent, var(--teal));border-radius:6px;background:var(--white);background:color-mix(in srgb,var(--page-accent, var(--teal)) 3%,var(--white))}.form-group+.form-group,.card>.form-group:first-of-type{margin-top:14px}.form-group-label{margin:0 0 8px;padding:0;font-size:var(--t-sm);text-transform:uppercase;letter-spacing:1.2px;color:var(--page-accent, var(--teal));font-weight:700}.page-change-password{--page-accent: var(--slate)}.page-case-detail>.card:first-of-type,.page-admin>.card:first-of-type,.page-change-password>.card:first-of-type{border-left:3px solid var(--page-accent)}.field{margin-bottom:14px}.field-hint{margin:4px 0 0;font-size:var(--t-sm);color:var(--slate);font-style:italic;line-height:1.4}.field label{display:block;font-size:var(--t-sm);text-transform:uppercase;letter-spacing:1.2px;color:var(--slate);font-weight:700;margin-bottom:4px}.field input{width:100%;padding:7px 9px;border:1px solid var(--line);border-radius:4px;font-size:var(--t-lg);font-family:inherit;color:var(--navy);background:var(--white)}.field input:focus{outline:none;border-color:var(--navy)}.cat-step{margin-bottom:14px}.cat-step-label{font-size:var(--t-sm);text-transform:uppercase;letter-spacing:1.2px;color:var(--slate);font-weight:700;margin-bottom:6px;display:flex;align-items:center;gap:6px}.cat-step-label .num{display:inline-flex;align-items:center;justify-content:center;width:16px;height:16px;border-radius:50%;background:var(--navy);color:var(--white);font-size:9px;font-weight:700}.btn-row{display:flex;flex-wrap:wrap;gap:6px}.chip{display:inline-flex;flex-direction:column;align-items:flex-start;padding:8px 12px;border:1px solid var(--line);border-radius:8px;background:var(--white);color:var(--navy);font-family:inherit;font-size:var(--t-md);cursor:pointer;transition:background-color .1s,border-color .1s,color .1s,box-shadow .1s;min-width:80px}.chip:hover{border-color:var(--navy);box-shadow:0 1px 3px #0f172a14}.chip:focus-visible{outline:2px solid var(--teal);outline-offset:2px}.chip .letter{font-weight:600}.chip .caption{font-size:var(--t-xs);color:var(--slate);margin-top:2px}.chip.blue{background:#e1ecff}.chip.green{background:#d6f7e6}.chip.purple{background:#ebe5ff}.chip.amber{background:#fff3d4}.chip.teal{background:var(--teal-bg)}.chip.navy.active{background:var(--navy);color:var(--white);border-color:var(--navy)}.chip.navy.active .caption{color:#cbd5e1}.chip.blue.active{background:var(--blue);color:var(--white);border-color:var(--blue)}.chip.blue.active .caption{color:#ffffffd9}.chip.green.active{background:var(--green);color:var(--white);border-color:var(--green)}.chip.green.active .caption{color:#ffffffd9}.chip.purple.active{background:var(--purple);color:var(--white);border-color:var(--purple)}.chip.purple.active .caption{color:#ffffffd9}.chip.amber.active{background:var(--amber);color:var(--white);border-color:var(--amber)}.chip.amber.active .caption{color:#ffffffd9}.chip.teal.active{background:var(--teal);color:var(--white);border-color:var(--teal)}.chip.teal.active .caption{color:#ffffffd9}.substep-block{margin-top:12px;background:#fafbfc;border:1px solid #e6e9ee;border-radius:7px;padding:10px 12px}.substep-block.first{margin-top:0}.substep{margin:0 0 8px;font-size:var(--t-xl);font-weight:600;color:var(--navy);text-transform:none;letter-spacing:0}.btn-primary{background:var(--navy);color:var(--white);border:1px solid var(--navy);padding:6px 14px;border-radius:8px;font-size:var(--t-md);font-weight:600;font-family:inherit;cursor:pointer;transition:background-color .1s,border-color .1s,box-shadow .1s}.btn-primary:hover:not(:disabled){background:#1e293b;border-color:#1e293b}.btn-primary:focus-visible{outline:2px solid var(--teal);outline-offset:2px}.btn-primary:disabled{background:var(--gray);border-color:var(--gray);cursor:not-allowed;opacity:.7}.btn-secondary{background:var(--white);color:var(--navy);border:1px solid var(--line);padding:6px 14px;border-radius:8px;font-size:var(--t-md);font-weight:600;font-family:inherit;cursor:pointer;transition:background-color .1s,border-color .1s,color .1s}.btn-secondary:hover:not(:disabled){background:var(--soft);border-color:var(--navy);color:var(--navy)}.btn-secondary:focus-visible{outline:2px solid var(--teal);outline-offset:2px}.btn-secondary:disabled{color:var(--gray);cursor:not-allowed;opacity:.7}.btn-danger{background:var(--white);color:var(--red);border:1px solid var(--red);padding:6px 14px;border-radius:8px;font-size:var(--t-md);font-weight:600;font-family:inherit;cursor:pointer;transition:background-color .1s,border-color .1s,color .1s}.btn-danger:hover:not(:disabled){background:var(--red-bg)}.btn-danger:disabled{color:var(--gray);border-color:var(--line);cursor:not-allowed;opacity:.7}.btn-edit-plan{background:var(--teal-bg);color:var(--teal);border:1px solid var(--teal);padding:6px 14px;border-radius:8px;font-size:var(--t-md);font-weight:600;font-family:inherit;cursor:pointer;transition:background-color .1s,border-color .1s,color .1s}.btn-edit-plan:hover:not(:disabled){background:var(--teal);color:var(--white)}.btn-edit-plan:focus-visible{outline:2px solid var(--teal);outline-offset:2px}.btn-edit-plan:disabled{color:var(--gray);border-color:var(--line);background:var(--white);cursor:not-allowed;opacity:.7}.pilot-input-wrap{position:relative}.pilot-hint{font-weight:500;font-size:var(--t-xs);letter-spacing:0;text-transform:none;color:var(--gray);margin-left:4px}.pilot-hint code{background:var(--soft);padding:1px 4px;border-radius:3px;font-size:var(--t-xs);color:var(--slate)}.pilot-suggestions{position:absolute;z-index:10;list-style:none;margin:2px 0 0;padding:4px;left:0;right:0;background:var(--white);border:1px solid #cbd5e1;border-radius:4px;box-shadow:0 4px 12px #0f172a14}.pilot-suggestion{display:flex;flex-direction:column;align-items:flex-start;width:100%;padding:7px 10px;border:none;background:transparent;text-align:left;font-family:inherit;cursor:pointer;border-radius:3px}.pilot-suggestion:hover{background:var(--soft)}.pilot-suggestion-name{font-size:var(--t-lg);font-weight:600;color:var(--navy)}.pilot-suggestion-meta{font-size:var(--t-sm);color:var(--slate);margin-top:1px}.esim-panel-row{flex-basis:100%;order:50}.esim-panel{background:var(--white);border:1px solid var(--line);border-radius:8px;padding:var(--pad-comfortable);display:flex;flex-direction:column;gap:8px}.esim-panel-label{font-size:var(--t-sm);text-transform:uppercase;letter-spacing:1.2px;color:var(--slate);font-weight:700;margin-top:2px}.esim-note-banner{display:flex;align-items:flex-start;gap:10px;padding:10px 12px;background:var(--amber-bg);border:1px solid var(--amber-border);border-left:3px solid var(--amber-soft);border-radius:6px;color:var(--navy);font-size:var(--t-md);line-height:1.45}.esim-note-banner-edit{align-items:stretch}.esim-note-banner-warn{border-color:var(--amber-border);background:var(--amber-bg)}.esim-note-icon{flex-shrink:0;width:18px;height:18px;border-radius:50%;background:var(--amber-soft);color:var(--white);font-style:italic;font-weight:700;font-size:var(--t-sm);display:inline-flex;align-items:center;justify-content:center;line-height:1;margin-top:1px}.esim-note-body{flex:1;min-width:0}.esim-note-text{word-wrap:break-word;white-space:pre-wrap}.esim-note-meta{margin-top:4px;font-size:var(--t-sm);color:var(--slate);font-style:italic}.esim-note-edit{flex:1;font-family:Consolas,Menlo,monospace;font-size:var(--t-md);line-height:1.5;border:none;background:transparent;resize:vertical;min-height:70px;color:var(--navy);outline:none;padding:0}.esim-overwrite-warning{background:var(--amber-bg);border:1px solid var(--amber-soft);border-radius:6px;padding:8px 10px;color:var(--amber);font-weight:600;font-size:var(--t-md);line-height:1.4}.esim-panel-expiry{display:flex;align-items:center;gap:10px;margin-top:2px}.esim-panel-expiry label{font-size:var(--t-sm);text-transform:uppercase;letter-spacing:1.2px;color:var(--slate);font-weight:700}.esim-panel-expiry input[type=date]{font-family:inherit;font-size:var(--t-md);padding:4px 8px;border:1px solid var(--line);border-radius:6px;color:var(--navy);background:var(--white)}.esim-panel-expiry input[type=date]:focus{outline:none;border-color:var(--navy)}.esim-panel-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:4px}.esim-status{margin:6px 0 0;font-size:var(--t-md);font-weight:500}.esim-status-ok{color:var(--green)}.esim-status-fail{color:var(--red)}.esim-status-pending{color:var(--slate);font-style:italic}.action-row-clear{margin-left:auto}.btn-danger{background:var(--white);color:var(--red);border:1px solid #FCA5A5;padding:6px 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